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ThemeNcode LLC is an Envato elite author. We Develop WordPress Products (Plugins, Themes). We started in 2014 with just a WordPress plugin and now we have more than 20 products to manage. As the range increases, we’re expanding our team to handle the workload.
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ThemeNcode LLC is an Envato elite author. We Develop WordPress Products (Plugins, Themes). We started in 2014 with just a WordPress plugin and now we have more than 20 products to manage. As the range increases, we’re expanding our team to handle the workload.
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ThemeNcode LLC is an Envato elite author. We Develop WordPress Products (Plugins, Themes). We started in 2014
with just a WordPress plugin and now we have more than 20 products to manage. As the range increases, we’re
expanding our team to handle the workload.
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Job Details
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Apply for this position
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Job Title
Technical Support Specialist (Remote)
Job Details
We’re looking for Technical Support Specialist to support our esteemed foreign customers. We are a company having over 74 templates on the webflow marketplace, WordPress Theme and Plugin, Shopify app. Looking for a Web Development Technical Support to join our team in house/remotely. You’ll be shared with more details during your interview session.
Responsibilities
- Respond to customer inquiries via live chat and support portals with professionalism and efficiency.
- Understand customer issues and provide accurate technical solutions or workarounds.
- Escalate complex issues to relevant in-house teams and follow up to ensure resolution.
- Document and manage customer interactions within the support system.
- Provide feedback and suggestions for improving products and support processes.
- Stay updated on company products and services to offer knowledgeable assistance.
Skills and Qualifications
Along with the skills mentioned above, here are some other qualifications we expect:
- Fluent in written English communication with excellent grammar and attention to detail.
- Proven experience in a customer/technical support role, preferably in IT/software.
- Strong problem-solving skills and the ability to learn quickly.
- Familiarity with WordPress, Shopify, Webflow or similar platforms is a plus.
- Ability to work remotely with reliable internet connectivity and a distraction-free environment
- Strong interpersonal skills and a customer-centric mindset.
Education:
- Minimum “A” Level & HSC or above
- But specific skill is the highest priority
Salary:
Salary Range: 10,000Tk. to 15,000Tk. (Depending on experience)
Benefits:
- Working Time : 2 PM – 11 PM BD Time, flexibility to adjust if needed.
- Performance bonus
- Salary Review: Yearly (after permanent)
- Festival Bonus: 2 (Yearly)
- Weekend: Saturday & Sunday
- Other benefits will be applied according to company policy.
Office Location
Saimon Point, KA 3, Flat A6, Jagannathpur, Bashundhara Road, Dhaka 1229 (opposite of Jamuna Future Park pocket gate).
Special Note
Apply only if you find yourself eligible for this position and can fulfill all the conditions, otherwise no need to apply.
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Apply for this position
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